Making a Complaint Survey

You recently had cause to use our complaints procedure. We would like to know what you think about how we dealt with your complaint. We don’t up hold all complaints but we want to make sure that people find it straightforward to complain, have their complaint taken seriously and are given a clear explanation about the reasons for our decision.

If you could please take a few minutes to complete our survey. We strive to continually improve the services we provide and your thoughts are very much appreciated.