If a scheme is approved to close here is an outline of the Tenants support and assistance package.

Our Commitment to Supporting Tenants During Sheltered Housing Scheme Closures

We fully understand that relocating can be a deeply emotional and challenging experience, especially for vulnerable residents who rely on familiar surroundings, routines, and community connections. 

That’s why, if a decision is made to close a scheme, we are committed to ensuring that every step of the process is handled with care, compassion, and individual support.

We are committed to a person-centred approach when supporting tenants affected by the closure of a Sheltered Housing scheme. If a closure is agreed upon, any relocation will be based on the individual needs and preferences of each tenant.

Rehousing options may include:

• A different Sheltered Housing scheme or cottage.
• A suitable council property, with adaptations made where necessary.
• Assistance in applying for housing with another social landlord (such as a Housing Association).
• Support in exploring private sector housing, if that is the tenant’s preference.

We will work closely with tenants and their families to identify accommodation that best meets their current and future needs.

Important considerations:

• Normal letting rules will not apply to affected tenants.
• Tenants will be given time to consider any offers and may decline options that do not meet their needs.
• We recognise that this process may take several months or longer to ensure the right accommodation is found for everyone.

The financial assistance will include:

• A removal package, including help with packing and unpacking

• Provision of new floor coverings

• Provision of new window coverings

• Provision of fresh decor or decoration package

• A Home Loss Payment and Disturbance Payment (as set by the Scottish Government), totalling £2,570 per household

Here’s how we will support tenants:

1. Personalised Support Plans
    Each tenant will receive a tailored support plan developed in close consultation with them and their families. This will include understanding their preferences, health needs, social connections, and emotional well being.
2. Staying Local
    Wherever possible, we will prioritise finding alternative accommodation within the same or nearby area. This helps tenants stay close to family, friends, and the community services they know and trust.
3. Familiarity and Continuity
    We will aim to match tenants with accommodation that offers a similar level of support and environment to what they are used to, helping to maintain a sense of continuity and comfort.
4. No Rush to Move
    There will be no pressure to move quickly. We will take the time needed to find the right option for each household, ensuring they feel safe and confident in their new home.
5. Ongoing Communication
    Tenants and their families will be kept informed throughout the process, with regular updates and opportunities to ask questions or raise concerns.
6. Emotional and Practical Support
    Our housing teams will be available to support and assist with everything from viewing new properties to settling in, and we will work closely with health and social care partners where required to ensure a smooth transition.