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Welcome to the Project page, where we’re taking a look at the running of our 'Support at Home Framework'.
This means we’re looking at our support at homes services. These services are for people aged 16 or over, who have different needs.
If you/ a family member, or someone you care for, uses these services, it means support is needed to live independently.
This support will look different for everyone, and could range from personal care to personal support and/or housing support.
Aberdeenshire Council purchase support at home services from private and third sector providers on behalf of Aberdeenshire Health and Social Care Partnership – with a framework agreement in place.
These providers are delivering around 37,000 hours of support each week, to more than 1,900 people living across Aberdeenshire.
We’re looking at how this framework is running and as part of that asked to hear the views of adults receiving support at home. People's experiences will help to inform future commissioning arrangements.
UPDATE
Our survey ran until the 8th March 2024 - thank you to those who responded.
We Asked
We asked people who use support at home services in Aberdeenshire to help them live independently, for their views on how the framework is running.
You Said
The survey targeted people with experience of support at home services arranged by Social Workers and Care Managers and provided by private and third sector suppliers but responses told us about experiences of care provision in general. Responses indicate not all people are able to access flexible and responsive services when they need them. Those respondents receiving services are having their outcomes met and are positive about service quality, but access to care in some localities is very difficult and people are aware of recruitment challenges.
We Will
The feedback has helped to inform a service review on Support at Home in Aberdeenshire, and it has been shared with the Care at Home Oversight Group and Commissioning and Procurement Group. The current contracts for Support at Home services have been extended to March 31st, 2026 to provide an opportunity to embed and scale up outcome based approaches and person-centred practice, and to build on collaborative and innovative models of care.
Welcome to the Project page, where we’re taking a look at the running of our 'Support at Home Framework'.
This means we’re looking at our support at homes services. These services are for people aged 16 or over, who have different needs.
If you/ a family member, or someone you care for, uses these services, it means support is needed to live independently.
This support will look different for everyone, and could range from personal care to personal support and/or housing support.
Aberdeenshire Council purchase support at home services from private and third sector providers on behalf of Aberdeenshire Health and Social Care Partnership – with a framework agreement in place.
These providers are delivering around 37,000 hours of support each week, to more than 1,900 people living across Aberdeenshire.
We’re looking at how this framework is running and as part of that asked to hear the views of adults receiving support at home. People's experiences will help to inform future commissioning arrangements.
UPDATE
Our survey ran until the 8th March 2024 - thank you to those who responded.
We Asked
We asked people who use support at home services in Aberdeenshire to help them live independently, for their views on how the framework is running.
You Said
The survey targeted people with experience of support at home services arranged by Social Workers and Care Managers and provided by private and third sector suppliers but responses told us about experiences of care provision in general. Responses indicate not all people are able to access flexible and responsive services when they need them. Those respondents receiving services are having their outcomes met and are positive about service quality, but access to care in some localities is very difficult and people are aware of recruitment challenges.
We Will
The feedback has helped to inform a service review on Support at Home in Aberdeenshire, and it has been shared with the Care at Home Oversight Group and Commissioning and Procurement Group. The current contracts for Support at Home services have been extended to March 31st, 2026 to provide an opportunity to embed and scale up outcome based approaches and person-centred practice, and to build on collaborative and innovative models of care.
We want to understand whether the way that we arrange and fund your support is working well for you. This survey will close on 8th March 2024.
Please do not include any personal data about anyone else other than yourself in your response.
Aberdeenshire Council is the Data Controller for all data collected. The Legal Basis for collecting personal data is Task Carried out in the Public Interest. Personal data will not be shared with any other parties. The feedback results supplied to providers will be anonymised, unless explicit consent is gained from the relevant Respondee. The feedback results will be retained in accordance with Scottish Council on Archives Records Retention Schedules.
If you have any questions, want to discuss anything with the team or if you are having problems accessing the survey, please contact SocialCareCPSS@aberdeencity.gov.uk
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