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Consultation has concluded
What is Tenant Scrutiny? Why is it important?
The introduction of the Housing (Scotland) Act 2001 created a legal requirement for social landlords to actively develop and support tenant participation.One aspect of tenant participation is tenant scrutiny. Scrutiny gives tenants and other customers formal opportunities to analyse and challenge their housing providers performance and decision-making. The aim is to improve organisational performance and the quality and standard of services that they provide for their tenants.
What is the process?
Projects can "grow arms and legs", so it is a good idea to set out a terms of reference and narrow the scope of what the project group wishes to consider such as the topic and what questions are being asked about the topic.
The project group consider what they wish to scrutinise and why, what questions they seek to answer, determine what information is needed to answer these questions, and make requests for information in order to answer the questions set out. The tenant participation team is available to support the project team through this process by assisting in areas such as highlighing information which may be readily available, or identifying who to contact for information which is not readily available. The group considers the information (examples of which could be data, or policies and procedures) in relation to their questions. The group then agrees on any recommendations based on their scrutiny exercise. The group writes up their findings and recommendations, and this is passed on to the relevant housing team who will seek to discuss how any changes can be implemented and communicated to tenants.
This process is a general example - flexibility should be built into the project design to suit the members taking part.
The introduction of the Housing (Scotland) Act 2001 created a legal requirement for social landlords to actively develop and support tenant participation.One aspect of tenant participation is tenant scrutiny. Scrutiny gives tenants and other customers formal opportunities to analyse and challenge their housing providers performance and decision-making. The aim is to improve organisational performance and the quality and standard of services that they provide for their tenants.
What is the process?
Projects can "grow arms and legs", so it is a good idea to set out a terms of reference and narrow the scope of what the project group wishes to consider such as the topic and what questions are being asked about the topic.
The project group consider what they wish to scrutinise and why, what questions they seek to answer, determine what information is needed to answer these questions, and make requests for information in order to answer the questions set out. The tenant participation team is available to support the project team through this process by assisting in areas such as highlighing information which may be readily available, or identifying who to contact for information which is not readily available. The group considers the information (examples of which could be data, or policies and procedures) in relation to their questions. The group then agrees on any recommendations based on their scrutiny exercise. The group writes up their findings and recommendations, and this is passed on to the relevant housing team who will seek to discuss how any changes can be implemented and communicated to tenants.
This process is a general example - flexibility should be built into the project design to suit the members taking part.
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Contributions to this consultation are closed for evaluation and review. The project team will report back on key outcomes.
Final report
this is an upcoming stage for Tenant Scrutiny
The final outcomes of the consultation are documented here. This may include a summary of all contributions collected as well as recommendations for future action.
