Household Recycling Centre Booking Improvement Survey 2023

We asked

Aberdeenshire Council conducted a review of the Household Recycling Centre (HRC) with a trial of 3 different booking system models with a view to improving the service. We asked for your views on the booking system to feed into this review.

You said

We received 3797 responses.

Full booking system

Of those responding who used a HRC with the full booking system, 43.5% were very satisfied or satisfied with the current way of accessing the HRC, 13.3% neither and 43.2% were very dissatisfied or dissatisfied. 74% however did not want the booking system to remain/return.

Hybrid system

Of those responding who used a HRC with the hybrid booking system, 32.6% were very satisfied or satisfied with the current way of accessing the HRC, 17.7% neither and 49.7% were very dissatisfied or dissatisfied. 73.3% however did not want the booking system to remain/return.

No booking system

Of those responding who used a HRC with no booking system, 84.8% were very satisfied or satisfied with the current way of accessing the HRC, 6.6% neither and 8.6% were very dissatisfied or dissatisfied. 85.5% however did not want the booking system to remain/return.

We will

The results of the survey fed into a report on the household recycling centre trial which went to Infrastructure Services Committee on 30^th November 2023. The Committee members approved the removal of booking for cars at all sites except Inverurie and Westhill, where it was kept for traffic management reasons. The permit system, approved by committee in 2019, to limit trade type vehicles and trailers was agreed to be kept at all sites, commencing on 8^th January 2024. Households will be allocated 24 visits per year, each visit can be booked via the council website.