Support at Home Framework Review

Aberdeenshire Council, on behalf of the Health and Social Care Partnership, purchase support at home services from private and third sector care providers that have a place on a framework agreement. Support at Home Services are for people who meet eligibility criteria aged 16 years and over with a range of needs, who require assistance through visiting or 24/7 support to live independently and to develop, regain or retain their daily living skills, through provision of personal care, personal support and/or housing support.

We Asked

We asked people who use support at home services in Aberdeenshire to help them live independently for their views on how the framework is running.

You Said

The survey targeted people with experience of support at home services arranged by Social Workers and Care Managers and provided by private and third sector suppliers but responses told us about experiences of care provision in general. Responses indicate not all people are able to access flexible and responsive services when they need them. Those respondents receiving services are having their outcomes met and are positive about service quality; but access to care in some localities is very difficult and people are aware of recruitment challenges.

We Will

The feedback has helped to inform a service review on Support at Home in Aberdeenshire, and it has been shared with the Care at Home Oversight Group and Commissioning and Procurement Group. The current contracts for Support at Home services have been extended to March 31^st, 2026 to provide an opportunity to embed and scale up outcome based approaches and person-centred practice, and to build on collaborative and innovative models of care.