Housing Support Service User Views

What you told us

We asked those who had received housing support to provide feedback on their support and asked for any suggestions for improving the service. The response rate was lower than expected but the quality of the information provided has been very helpful.

The key findings were that the majority of people were happy with the support they received and provided some lovely comments around their support workers and what the service had done to them - this has been passed back to the providers who deliver the support at present.

A proportion of the respondents were keen to explore the use of technology in any future support provision the council commissions, but it is recognised that most people prefer face to face support where possible.

What we are doing

This feedback has been helpful in confirming that most people are very happy with the support they receive and are not looking for things to change in any future support provision, however all comments will be considered by the project tender group over the coming months.

You can view the original project here: Housing Support Service User Views | Engage Aberdeenshire