Information and Advice Review

What you told us

The Tackling Poverty & Inequalities Strategic Partnership within Aberdeenshire Council asked members of the public to provide comment and feedback on the Information & Advice Framework/services currently in place.

Key Findings

• Those who access Information & Advice services want a 'tell your story once' approach to get the right support at the right time.
• Overall online support tools were viewed positively as long as they are used alongside engagement with people – not replacing this.
• Raising awareness of what support is available needs to increase.
• Improve feedback loops to ensure services are reflecting local needs.
• Expansion of outreach services is needed (home visits, face to face drop-ins etc.) especially in the more rural areas of Aberdeenshire.

What We’re Doing

This feedback was used to create an Information & Advice draft strategy. This draft has been shared with all six Area Committees and will be put to Communities Committee for approval and if agreed will be implemented beginning in March 2026.

This strategy aims to encompass the needs of anyone in Aberdeenshire who may engage with Information & Advice services at any stage of their lives.

You can view the original project page here: Information and Advice Review | Engage Aberdeenshire