We Asked, You Said, We Will

View detail about the consultation - Demand Responsive Transport (DRT) Services in Aberdeenshire | Engage Aberdeenshire

We Asked

About whether the timing was right to try operating a different type of bus service; how you would like a Digital DRT service to work; your current and proposed levels of bus travel; and your views on testing Digital DRT in the Inverurie and/or Deeside areas.

You Said

• It was a good time to try a new type of bus service (75%)

• You liked the concept of DDRT (82%)

• 32.2% indicated they would wish to book using an App, 50.2% wanted the option of booking by App and phone and 11.2% would prefer to phone;

• 19.1% would want to book trips in advance, 11.6% just before travel and 66.6% would wish to have both booking options;

• 44.7% would want to use a bus stop, 18.8% to be picked-up at their ‘door’ and 34.3% either at a bus stop or their door depending upon the circumstances;

• 84.4% thought it was important to be able to track the vehicle through the App, with only 5.2% not considering this important;

• 89.9% felt it was important to receive service disruption information, e.g., late running, through the App, with only 1.8% stating this was not important; and,

• 83.1% believed it was important that the App also included details of other bus information/times, with only 8.9% considering this to be unimportant.

We Did

• We decided to introduce a pilot project up to August 2022, initially operating in the Inverurie area.

• We commissioned a software supplier, Moovit, to provide a system for booking and managing a DDRT service.

• We commissioned a bus operator, Watermill Coaches, to operate a pilot DDRT service in the Inverurie area.

• We launched the Ready2Go DRT app, incorporating a public transport journey planner and Ready2Go booking facility, in early August 2021.

• We launched the Ready2Go Around Inverurie bus service on 16 August 2021.

• We commissioned a consultancy firm, Stantec, to evaluate the project.

• We decided to extend the pilot Ready2Go Around Inverurie initiative for another year until August 2023.

View detail about the consultation - https://engage.aberdeenshire.gov.uk/aberdeenshire-council-website-survey

We Asked

If you are a regular user of the council website, www.aberdeenshire.gov.uk, or have used it in the past, we would like to know what your experience was. Your feedback will help us improve the website so please help us get it right.

You Said (as at March 2022)

Improve site search, make navigation easier, improving presentation, improving quality of information, make sure contact details are available and easier to find.

We Will

Aim to use feedback from this survey to benchmark your satisfaction when the new website is live. This will help us identify if we need to make further changes.

View detail about the consultation - How We Prioritise Bridges | Engage Aberdeenshire

We Asked

For your comments on proposals set out in a draft Bridges Policy and Procedure.

You Said

A variety of comments were provided.

We Will

Implement the Proposed Bridges Work Bank Prioritisation Policy and Procedure following amendments made to the policy and procedure based on consultation feedback.

The Policy and Procedure were agreed at the council's Infrastructure Services Committee in May 2021.